A: Every visit includes a full diagnostic inspection, the technician's labour, and a complete test cycle after the repair to confirm your washer is filling, spinning, and draining correctly. Standard parts required for the repair are included in your upfront quote.

A: Specialty or hard-to-source components, such as model-specific control boards or discontinued drum bearings, may be sold separately if they fall outside our standard inventory. We'll always confirm pricing with you before installing any additional parts.

A: Clear the space around your washer, remove any laundry from the drum, and have your model number ready if possible. If the machine has been leaking, place towels nearby so our technician can work safely.

A: A washer that won't spin or drain is usually caused by a worn drive belt, a clogged pump filter, a failed lid switch, or a faulty motor coupling. Our technicians test each of these components to find and fix the exact issue.

A: Leaks are most commonly caused by a damaged door seal, a loose or cracked hose connection, or a worn pump. Left unaddressed, even a small leak can cause water damage to your floor or surrounding cabinetry — so it's best to book a repair promptly.